Support
Mawiza is built by one person, who also answers this address. There is no ticket queue or bot.
Found a mistake in a dua or a source?
Please report it. Source corrections are handled before feature requests.
A wrong citation, a mistranslation, a grading that overstates a chain, or a repetition count attributed to the sunnah when it is customary practice is treated as a defect. Tell us what you saw and what it should be. A reference helps, but send it without one if you need to; it will be checked against the source.
Common things
Reminders are not arriving
Check, in this order: notifications are allowed for Mawiza in your system settings; the specific reminder is switched on in Mawiza (they are opt-in one at a time, so enabling one does not enable the rest); for an adhkar or weather reminder, the time is not inside your quiet hours; and a Focus mode or battery saver is not holding them. Prayer bells are scheduled through quiet hours, and the morning adhkar reminder waits until they end when that is still before Dhuhr. Adhkar and weather reminders also share a daily cap.
Mawiza schedules a short horizon of upcoming days and tops it up when you open the app. If the app has been closed for a long stretch, or you have travelled or crossed a timezone, open it once so the schedule recalculates.
Prayer times look wrong
They are computed on your device from your location and the calculation method set in Settings. Methods legitimately disagree by several minutes, especially for Fajr and Isha, so first check the method matches what your local masjid uses.
If times are off by a large amount, Mawiza is probably using a fallback city rather than your actual position. Confirm location access is granted while using the app.
The Qibla compass will not settle
The compass needs a precise location fix and a working magnetometer. Move away from metal, magnets, cases with magnetic closures and chargers, and move the phone a little; it calibrates as it moves. Indoor steel and vehicles will defeat it.
If the screen says Current location needed with Turn on Precise Location or step outside, check that Precise Location is on for Mawiza: Settings, Privacy & Security, Location Services, Mawiza. With it off, the location is too coarse for a Qibla direction wherever you stand. With it on, a coarse fix usually improves outdoors.
The Qibla direction is calculated on device from your location. The screen does not show it as a number; it places a Kaaba marker on the dial and shows the distance to Makkah. If the compass is unreliable where you are, use a local Qibla reference. Very close to the Kaaba the screen says Direction is uncertain here, and where the direction cannot be calculated it says Direction unavailable.
There is no weather
Weather is off on a fresh install, on purpose: it is the one feature that sends anything off your phone. Turn on Weather moments in Settings to enable it. The privacy page sets out exactly what a weather request contains.
Will my favourites move to a new phone?
Only through your own device backup. There is no Mawiza account and no server, so there is nothing to sign in to and nothing syncs.
Writing in
For a bug report, include:
- What you did, and what happened instead.
- Your device and OS version.
- The Mawiza version, from Settings → About.
- A screenshot, if it is something you can see.
Please do not send anything you would not want in an ordinary email inbox. Nothing else from your device is needed.